Due to the current climate and Corona virus we have seen an unprecedented increase in orders for our products. This demand has put our team under extreme pressure resulting in delays with order fulfilment.
We can only apologise for this delay, but rest assured we are working as quick as we can around the clock to get your order to you. Please bear with us, your products are coming, however, please allow an additional 2-3 Business days whist we get over the peak. Please note that Royal Mail are also experiencing the same delays and 1st class post is taking approximately 2-3 days minimum.
Stay safe and keep healthy.
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We are UKHerbals, referred to throughout as we/us. We are based in Reading, UK and are a leading supplier of herbal remedies, herbal tinctures, superfoods and wholefoods to retail & trade customers.
We rely on the following legal bases to collect your information:
To fulfil the contract between you and us, when you place an order with us, and to ensure performance levels can be verified for customer service or dispute resolution,
Your positive consent to sign up for our mailing list. This may be withdrawn at any time by clicking the Unsubscribe link at the bottom of any email or contacting us directly.
To comply with accounting and tax regulations.
Under a legitimate interest to improve our service to you, we may ask for your feedback in the form of a survey or a review.
Information about our customers is crucial– if we don’t have the right information, we can’t get your orders to you! It also enables us to provide you with the best possible service we can.
Occasionally, we use external services to help us perform these tasks more efficiently and we may need to share your data with these 3rd parties. In order to be fully transparent, we utilise the services of the following companies/services:
Stripe – we use Stripe to process payments and detect fraud. We do not process, hold or see any of your credit card data. This is dealt with by Stripe entirely. Their privacy policy can be found here: https://stripe.com/gb/privacy
Customer Reviews Ltd. – We use Customer Reviews to send a one-off invitiation to leave a review on our website. Their privacy policy can be found here: https://www.cusrev.com/privacy-policy
Google Analytics – We use Google Analytics to capture information about visitors to our site in order to improve our own performance. We do not have access to IP addresses, names or identities of users to our site. Their privacy policy can be found here: https://policies.google.com/privacy?hl=en
We are legally obliged to retain your order data for the shortest time we can. For legal reasons under company law, we must keep purchase records for up to 7 years.
Some of the services that we utilise are based outside of the EU. The transfer of data will only ever be processed when absolutely necessary and all services are certified under a relevant scheme.
Currently, we have the following services based outside of the EU:
Stripe – Stripe process EU originating data in the EU, under Stripe Payments EU, based in Ireland. Some data may be transferred to their US parent company. Should this happen, this is done under their Privacy Shield certification. https://stripe.com/privacy-shield-policy
If you reside in certain territories, including the EU, you have several rights in regard to your personal data. While some of these rights apply generally, certain rights apply only in certain limited cases. These rights are described below:
You may have the right to access and receive a copy of the personal information we hold about you by contacting me using the contact information below.
Update information held about you. If we hold incorrect information about you, we will update it unless we have good reason not to, without undue delay.
You have the right to ask us to delete data that we hold about you. We may not be able to comply with this should we have a legal obligation or overriding reason for this. If we do, we will give you a full reason, and tell you about your right to complain to the overseeing body.
You may ask to restrict what we may do with your data. You may withdraw your consent from any marketing at any time. If you wish to restrict our processing of your data, we will suppress your data from any marketing or processing. We may continue to store your data in its entirety, or a subset of your data if it is required for legal reasons, or if we require it to ensure your request for suppression is upheld.
You can object to
Our processing of some of your information based on legitimate interests and
receiving marketing messages from us after providing your express consent to receive them.
In such cases, we will suppress your data until we can examine your reasoning for objection and take action appropriate to the decision. Should you disagree with our decision, you may complain to the appropriate overseeing authority.
If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority. In the first instance, please raise your concern with us, using the details specified at the bottom of this document. If you are unsatisfied with our response, you may complain to the overseeing body. In the UK, the overseeing body is the Information Commissioner’s Office (ICO). Details on how to make a complaint can be found here: https://ico.org.uk/concerns/
