20 Wenlock Road, London, N1 7GU
We’re open Monday – Friday, 8 a.m. – 5:30 p.m. EST
Frequently Asked Questions
Please read our FAQ before sending us a message.
Delivery charges are based on a combination of weight, value, your preferred speed of delivery and of course the destination address so it is difficult to give a ‘one size fits all’ answer here.
However we simply pass on the price we are charged by our carriers and do not profit from postage. The easiest way to calculate shipping costs is to add an item to your shopping cart and the available shipping options will be visible.
As a rough guide, most products under 1KG in weight cost approx £2.95.
At present we accept payments made via our secure online payment provider ‘Stripe’ using any valid debit card or credit card.
You can also make payment via PayPal. (You can pay with a valid debit or credit card via PayPal even if you dont have a PayPal account)
Delivery timeframes are based on the shipping option you choose during checkout and are timed from our dispatch times as outlined on our homepage and not the time the order was placed. As a general rule, all orders placed before 11am are dispatched the same day. Depending on the service selected the following is a guide to UK time-frames set out by our carriers:
1st Class – 1-2 days
2nd Class – 2-3 days
Special Delivery – Next day before 1pm
Courier 48 Hour – 48 Hours from collection by our courier, which is the day after your dispatch notification.
If you need to return an item please contact us and we will issue you with a return authorisation code and the full address for returns. Please do not return orders to our office address as returns will not be accepted at this address.
Absolutely! We take security very seriously which is why we we leave the card processing to industry experts such as ‘Stripe’ and ‘Paypal’ who use 128-bit encryption to secure your payment details.Our site is also fully protected by 128-bit encyption and SSL (Note the green padlock in the website address bar if using Firefox Browser)
We also use state of the art website firewall to detect and block any malicious attempts of entry against our website and block these automatically.
Once your order has been placed we will send you a confirmation email acknowledging the order and payment.
Your order will then be processed and once dispatched you will receive a further email from us to advise that your order has been dispatched via your chosen shipping method.
Yes, of course. Your confirmation email will contain a link to enable to you to view or print your invoice immediately. We will also include a paper copy with your order once it is dispatched.
Please check your email software junk or spam folders. Unfortunately some free email account providers such as Hotmail or Gmail often treat website emails as spam.
You can check the progree of your order by checking the order tracking link in the email sent to you on receipt of your order or by logging into your account (if you created one with us).
Please ensure your order has been marked as ‘Completed’ and the timeframe for your chosen delivery method has passed before emailing us.
If your chosen method of shipping included tracking, the details will have been emailed to you on dispatch.
Send us an email
We aim to respond to all emails within 24 hours. (Excluding Weekends)