UKHerbals

25-27 Rose Kiln Lane, RG20JZ

We’re open Monday – Friday, 8 a.m. – 5:30 p.m. EST

Frequently Asked Questions

Please read our FAQ before sending us a message.

How much is delivery?

Delivery charges are based on a combination of weight, value, your preferred speed of delivery and of course the destination address so it is difficult to give a ‘one size fits all’ answer here.

However we simply pass on the price we are charged by our carriers and do not profit from postage. The easiest way to calculate shipping costs is to add an item to your shopping cart and the available shipping options will be visible.

As a rough guide, most products under 1KG in weight cost approx £2.95.

Which payment methods do you accept?

At present we accept payments made via our secure online payment provider ‘Stripe’ using any valid debit card or credit card. 

You can also make payment via PayPal. (You can pay with a valid debit or credit card via PayPal even if you dont have a PayPal account)

How long does delivery take?

Delivery timeframes are based on the shipping option you choose during checkout. Depending on the service selected the following is a guide to UK timeframes set out by our carriers:

1st Class – 1-2 days

2nd Class – 2-3 days

Special Delivery – Next day before 1pm

Are my payment details secure?

Absolutely! We take security very seriously which is why we we leave the card processing to industry experts such as ‘Stripe’ and ‘Paypal’ who use 128-bit encryption to secure your payment details.Our site is also fully protected by 128-bit encyption and SSL (Note the green padlock in the website address bar if using Firefox Browser)

We also use state of the art website firewall to detect and block any malicious attempts of entry against our website and block these automatically.

What can I expect after I order?

Once your order has been placed we will send you a confirmation email acknowledging the order and payment. 

Your order will then be processed and once dispatched you will receive a further email from us to advise that your order has been dispatched via your chosen shipping method.

Will I receive an invoice for my order?

Yes, of course. Your confirmation email will contain a link to enable to you to view or print your invoice immediately.  We will also include a paper copy with your order once it is dispatched.

I haven't received any email confirmation.

Please check your email software junk or spam folders.  Unfortunately some free email account providers such as Hotmail or Gmail often treat  website emails as spam.

Where is my order?

You can check the progree of your order by checking the order tracking link in the email sent to you on receipt of your order or by logging into your account (if you created one with us). 

Please ensure your order has been marked as ‘Completed’ and the timeframe for your chosen delivery method has passed before emailing us.

If your chosen method of shipping included tracking, the details will have been emailed to you on dispatch.

My problem isn't listed here.

If you have a question or problem that isn’t listed here please use the form on this page to send us an email. We will respond to all orders within 24h hours.

Send us an email

We aim to respond to all emails within 24 hours.